IT Support Packages
Ridgeworks offers several flavours of support package because no two clients or their needs are the same. We make our support offering as flexible to as possible to ensure that we don’t supply a “locked in” service contract with support elements that are not applicable.
We can support organisations with no internal IT knowledge at all. We can manage the entire network and maintain your system’s stability using a combination of our experienced Helpdesk staff backed up by engineers on site, when required. The Helpdesk is always manned during business hours and our highly trained and qualified staff can troubleshoot issues fast and effectively.
We also provide third line and server management support only. This would be most suitable to companies with an in-house IT manager who either needs some support or cover for holidays or absences. With our Third line and Server Support package we will work with your IT manager to produce a more reliable and well rounded service. By offering them ideas to help keep your business competitive we ensure our wealth of knowledge is shared to benefit your business
Whatever your needs we can provide a contract to suit you. Contact us today to organise a free, no obligation audit and let us show you how things can improve!